Unterstützung & Dienstleistungen

* Refund Policy

Return & Refund Policy

• If you purchased a  product from the FLASHFISH official store, you may request a return or refund.
• If you purchased a FLASHFISH product from other suppliers and resellers, you may not request return or refund from us as our suppliers and resellers may have their own policies regarding refund and return. Please contact them for further information.

30-day No Reason to Return

Within 30 days of your purchase, if you are unsatisfied with your purchase (including but not limited to “don’t want”, ”don’t meet your needs”, or “don’t like” ), you may return the purchased items and accessories complete, unused, and in their original packing. 

• Before returning the product, please send a picture of the packaged product and shipping script to our customer service.
• You will be responsible to pay for the return shipping costs.
• Refund will be processed within 14 business days after the product is returned to FLASHFISH warehouse.

NOTE: For products that have been used, we reserve the right to refuse the return.

 

* Warranty Policy & After-Sales Service

Warranty period:

• 12~24 month  (New items from this site)
• 12-month  (Refurbished items / items from Third-party store)

Model	Warranty	Model	Warranty
A101	12-month	P60	18-month
A201	12-month	P63	18-month
A301	12-month	P66	18-month
A501	18-month	P15	24-month
A601	18-month	P25	24-month
A1001	24-month	UA550	18-month
E200/EA150	12-month	UA1100/1101L	24-month
EA300	12-month	QE01	18-month
G300	12-month	QE02	24-month
J1000plus	18-month	QE05	36-month

Replacement / Maintenance Exclusions

FLASHFISH’s warranty does NOT apply to:

• Misused/abused/damaged by accident/damaged due to acts of nature. 
• Unauthorized modification/repair/dis-assembly or operation not in accordance with the official instructions or manuals
• Non-quality related issues
• Items purchased from unauthorized resellers
• Any defects or damages caused by exposure to excessive heat, cold, liquids or other external causes
• Not able to provide valid proof of purchase

How to claim warranty?

Feel free to contact our customer service team at 

  info@flashfishtech.com

  FF Flashfish

You could please provide us the following information:

1. A video that shows the problem, and the video should contain the bottom serial number of the battery pack;
2. Your order number, address and phone number (for shipping replacement)